Frequently Asked Questions

Yes, all our products are brand fresh (B-Fresh). We source directly from authorized brands and ensure you receive new, authentic items.

Please note that we do not accept returns, exchanges, or claims. We recommend carefully reviewing product details and sizes before placing your order. For any questions, contact us on WhatsApp before ordering.

Standard delivery takes 5-15 days from the date of order confirmation. We'll keep you updated on your order status throughout the delivery process.

A flat delivery fee of PKR 270 applies to all orders across Pakistan and is paid upfront during checkout.

We accept Bank Transfer. Currently, we do not support Cash on Delivery (COD).

Please note that embroidered fabrics may have minor flaws due to the nature of handwork and embroidery. These are normal and do not qualify for returns or exchanges. We ensure all products meet quality standards before dispatch.

You can track your order by visiting our Track Order page and entering your order ID, or contact us on WhatsApp at 03350599702 for order status updates.